Senior Risk Operations Manager BC GAME

Job Description

🧠 Senior Risk Operations Manager

Take full ownership of fraud operations in a high-volume, fast-paced iGaming environment.

We’re looking for an experienced operator to manage risk procedures, monitor platform activity, and ensure a safe experience for all users. You’ll act as the bridge between fraud detection, compliance, and product operations — making quick decisions that matter.

💰 Salary: $12,500 – $15,000 NET/month

📌 What You’ll Be Doing
• Oversee daily risk monitoring and case reviews
• Coordinate internal fraud alerts and escalate complex incidents
• Lead weekly reports on fraud trends and prevention actions
• Drive communication across Payments, KYC, VIP, and Tech
• Adjust internal thresholds and implement new workflows when needed
• Ensure the team hits all SLAs and alert-to-resolution KPIs
• Contribute to ongoing improvements of the risk playbook

✨ Impact Highlights
• Maintain platform chargebacks under 0.5%
• Reduce false positives without increasing exposure
• Deliver fast, clear decisions in urgent fraud scenarios
• Keep internal risk processes aligned with compliance standards

🎯 What You Bring
• 6+ years in risk, fraud, or payment operations
• Excellent judgment and a calm mind under pressure
• Experience leading teams and mentoring junior staff
• Strong written and verbal communication in English
• You’re structured, proactive, and love taking ownership