Head of Support CBET

Job Description

🧠 Head of Support – Full Remote

Take the reins of an international Customer Support operation and deliver world-class service 🌍
We’re hiring a Head of Support to scale and manage a fast-moving department in the iGaming space.

💰 Salary: $10,200 NET/month + bonus

🎯 Key Responsibilities

• Lead and structure the entire support team across time zones
• Define KPIs, implement workflows, and improve SLAs
• Mentor Team Leaders and senior agents, ensuring performance and motivation
• Supervise shift planning and escalation protocols
• Collaborate with Risk, VIP, Payments, and Tech teams

🔍 Your Background

• Proven leadership experience in Customer Support (ideally in iGaming or B2C tech)
• Strong people management and communication skills
• Excellent command of CRM systems and support tools
• Data-driven mindset with a focus on efficiency and satisfaction
• English fluency required – other languages are a plus

🚀 Why Join Us?

• Strategic leadership position with real autonomy
• Work 100% remotely in a stable, fast-growing company
• Direct impact on user satisfaction and team growth
• Growth path toward VP of Operations or Customer Experience Director