Head of Customer Support BLAZE

Job Description

🧠 Head of Customer Support

Take charge of a high-performing support department — and ensure an exceptional player experience across the board 🌍
You’ll manage Team Leaders, improve workflows, and make sure service is fast, friendly, and efficient. Remote role with real impact and autonomy.

💰 Salary: $9,000 NET/month + bonus

🎯 Responsibilities

• Lead the global Customer Support department (Team Leaders + agents)
• Define KPIs, reporting systems, and quality control processes
• Manage schedules, hiring, training, and escalation flow
• Collaborate with Risk, Payments, VIP, and Tech to resolve player issues
• Monitor player satisfaction and ensure top-tier service standards
• Present regular performance updates to upper management

🧠 Profile

• Experience as Head of Support or Senior Team Leader (iGaming preferred)
• Strong leadership, organizational, and problem-solving skills
• Fluent English speaker with excellent written communication
• Data-driven mindset and understanding of support KPIs
• Comfortable managing teams remotely across multiple time zones

🚀 Why Join Us

• $9,000 NET/month salary + performance bonus
• 100% Remote – lead from anywhere
• Real decision-making power and operational freedom
• Stable, ambitious company with a strong international team
• Pathway to senior leadership roles across operations or player services