Director of Customer Experience STAKE

Job Description

🧠 Director of Customer Experience

Drive performance, elevate support, and lead a global team 🌍
Join a leading company and take charge of Customer Support operations at scale — managing Team Leaders, optimizing performance, and ensuring players are treated like VIPs 💬

💰 Salary: $9,000 NET/month + bonus

✨ Your Responsibilities

• Supervise the entire Customer Support department, including Team Leaders & Senior Agents
• Define KPIs, reporting flows, and operational improvements
• Optimize ticket resolution, shift planning, and QA performance
• Collaborate with Risk, Payments, VIP, and Product to resolve escalations
• Monitor satisfaction levels and enforce service consistency across all markets
• Represent Support leadership in meetings with C-level and department heads

🚀 Why Join Us

• $9,000 NET/month salary + bonus based on performance
• 100% Remote – manage teams globally
• Lead strategic improvements with real autonomy
• Join a fast-paced, ambitious company with a strong reputation
• Career path toward VP Ops or multi-brand leadership roles