Customer Support Supervisor BET99

Customer Support, Full-time, Leadership, Remote, Supervisor, Support
Remote
July 5, 2025
$6000 - $8000 / month
Full Time
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Job Description

🎯 Customer Support Supervisor

🌍 100% Remote
💰 $6,000 – $8,000 NET / month + Bonus

Lead with clarity, solve with speed, grow with purpose.
We’re hiring a sharp and empathetic Customer Support Supervisor to oversee a global remote team and keep operations smooth, day and night.

🔧 Your Responsibilities

  • Supervise a team of remote agents across multiple time zones
  • Plan and coordinate support shifts and priorities
  • Track KPIs, response quality, and satisfaction rates
  • Train, coach, and continuously develop the team
  • Handle escalated cases and complex player issues
  • Collaborate with VIP, Risk, Payments, and Tech teams
  • Report on team performance and recommend improvements

🎯 Your Profile

  • Proven experience in a support leadership role (iGaming a plus)
  • Strong people skills and team management experience
  • Excellent written and verbal English
  • Tech-savvy, organized, and proactive
  • Confident managing performance, tools, and metrics in remote environments

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