Job Description
Build trust. Drive loyalty. 🎯
Step into the role of VIP Account Partner and be the primary contact for a select group of high-value players. You’ll ensure they feel supported, rewarded, and valued — every step of the way.
💰 $8,600 – $9,700 NET/month
🌍 Remote – Global availability
🛠️ Your Daily Missions
• Communicate directly with VIP users via chat and email
• Assist with withdrawals, bonuses, KYC, and account-related questions
• Track behavior to detect early churn signals
• Reactivate dormant players and boost loyalty metrics
• Update CRM records, user segmentation, and history logs
• Collaborate with internal teams to ensure fast resolutions
• Contribute to the evolution of VIP strategies through player feedback
👤 Your Background
• 3+ years experience in iGaming or player-facing roles
• Strong communication and empathy skills
• Organized, reliable, and results-driven
• Fluent in English; additional languages are a big plus
• Knowledge of online casinos, bonus mechanics, and user flows