Head of Support BET99

Job Description

🧠 Head of Support – Full Remote

Lead a high-performance support department and ensure world-class player experience 🌍
Take ownership of operations, workflows, and team performance across time zones — 100% remote.

💰 Salary: $9,700 NET/month + bonus

🎯 Responsibilities

• Manage the full Customer Support department (Team Leaders & Agents)
• Define and optimize KPIs, shift planning, and escalation flows
• Drive QA, onboarding, and training initiatives
• Collaborate with VIP, Payments, Risk, and Tech teams
• Ensure global coverage and SLA adherence
• Track performance and report regularly to senior management

🔸 Requirements

• Proven leadership in Support roles (Team Lead, Head of Support, or similar)
• Background in iGaming or high-volume B2C platforms
• Strong communication, delegation, and coaching skills
• Comfortable with CRM tools, QA systems, and support automation
• Fluent English required — other languages are a bonus
• Fully remote and time-zone flexible

🚀 Why Join Us?

• Strategic leadership role with real ownership
• Serious brands, stable environment, remote freedom
• High autonomy, ambitious team, and respectful culture
• Growth opportunities toward Director of Operations or Customer Experience Lead