Head of Customer Support FANDUEL

Job Description

💼 Head of Customer Support

🌍 Fully remote – lead from anywhere
🚀 Be the voice behind the experience

We’re looking for an energetic Head of Customer Support to lead a large international support team across time zones. Your mission? Make players happy — and the team even better.

💰 Salary: $9,500 NET/month + bonus

🔧 Your Mission

🎯 Lead a team of Team Leaders & Support Agents across multiple GEOs
🧠 Set clear KPIs and make sure players get answers fast and right
👥 Hire, train, and coach new talents — and boost top performers
📊 Report weekly on team performance, trends, and critical cases
📬 Improve communication between Support, Payments, Risk & VIP
🎮 Keep the gaming experience smooth with great support every step of the way

✅ You Bring

🌐 Experience managing support teams (iGaming or similar industry)
📈 Obsessed with quality, efficiency, and player happiness
🧩 Able to handle multiple chats, languages, and escalations
🗣️ Fluent in English (written & spoken) – other languages are a plus
📆 Strong time management and self-discipline in remote settings
💡 Process-focused, adaptable, and always ready to improve