Head of Support Operations BETVICTOR

Job Description

🧠 Head of Support Operations

Lead a multilingual, high-volume support team and deliver best-in-class player service across the globe 🌍
If you’re an experienced support leader ready to take ownership and scale processes, this role offers full autonomy and a high-impact environment.

💰 Salary: $9,500 NET/month + performance bonus

🎯 What You’ll Do

• Supervise the daily operations of global support (Team Leaders & Agents)
• Define and maintain support KPIs and SLAs
• Oversee recruitment, training, and coaching initiatives
• Ensure 24/7 coverage and smooth escalation management
• Work cross-functionally with Compliance, VIP, Risk, and Tech teams
• Proactively analyze trends, feedback, and QA reports to improve workflows

🧠 What You Bring

• Proven background in leading remote support teams (iGaming preferred)
• Strong experience in customer satisfaction metrics and CRM systems
• Confident leadership with coaching and mentoring capabilities
• Excellent English communication (written + spoken)
• Autonomous, structured, and results-driven mindset

🚀 Why This Role

• $9,500 NET/month + bonus potential
• Fully remote position with global reach
• High-level strategic ownership and full process visibility
• Fast-paced, no-micromanagement work culture
• Progression path toward Director of Operations or similar executive roles